You have to configure the shared mailbox to allow external access.

You must have permission from the administrator to access the shared mailbox.

Outlook should be configured with a Microsoft 365 account.You must set up the shared mailbox before using it.Here is the list of the facts that you should know: Before using a shared mailbox, you should know some essential facts about the shared mailbox. Back on the Account Settings dialog box, click on the Close button.A Final Thought What to Know Before Using Shared Mailbox in Outlook?Ī shared mailbox gives users the ability to send and receive emails from a different mail address instead of the main email ID.Back on the Change Account dialog box, click on the Next button.Back on the Microsoft Exchange dialog box, click on the Apply button in the lower right corner.In the Add mailbox field, type the name of the shared mailbox and click on the OK button.In the Advanced tab, click on the Add.On the Microsoft Exchange dialog box, click on the Advanced tab.On the Change Account dialog box, click on the More Settings button in the lower right corner.

On the Account Settings dialog box, double-click on your email address in the Name column.

Click on the Account Settings box (just to the left of your photo).

Click on the OK button in the lower right corner.Īdd a Shared Mailbox to Microsoft Outlook - Windows.

On the Choose a Person dialog box, type in the name of the shared mailbox, select the account in the list, then click on the Add button.

Click on the + button to add a new account.

Just below the Open these additional mailboxes box (the lower of the two boxes):.

On the Accounts dialog box, click on the Advanced.

After a short period of time, the new shared mailbox will appear as a folder in the Accounts list on the left side of your Outlook window.Īdd a Shared Mailbox to Microsoft Outlook - Mac Legacy Outlook.

Click on the Always use my response for this server check box.

If you see the Outlook was redirected to the server autodiscover.

Click Done in the lower right-hand corner and close the Accounts window.

Enter the email address of the shared mailbox, select it in the results, and click Add in the lower right-hand corner.

Switch to the Shared With Me tab and click on the + button to add a new account.On the Accounts dialog box, click on the Delegation and Sharing button in the middle of the window.Select Tools > Accounts. in the Outlook main menu.Add a Shared Mailbox to Microsoft Outlook - Mac New Outlook When you are a member of a shared mailbox group, you can add this mailbox to your Outlook account to view both your individual email and the group email.įor Mac instructions, scroll down or click here for New Outlook instructions or here for Legacy Outlook instructions.įor Windows instructions, scroll down or click here. Microsoft Outlook can handle multiple mailboxes.

Outlook for mac access shared mailbox